Policies

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

User Review Policy

Users are welcomed and invited to leave constructive product reviews on this website.  Relief Through Rolling takes no responsibility nor assumes any liability for user-submitted content. Relief Through Rolling reserves the right, but is not obligated, to monitor, remove, edit, or reject any user-submitted content. By posting product review content on this website, you grant Relief Through Rolling a non-exclusive, royalty-free, perpetual, irrevocable, transferable right and license to use, publish, display, modify, reproduce, transmit, create derivative works from and distribute such content in any and all forms, technologies and mediums throughout the world. You also grant Relief Through Rolling the right to use the name, job title and city/state submitted in connection with the review, although Relief Through Rolling has no obligation to use this information in connection with the submitted content. You represent and warrant that you control or own the rights to any content you post and, therefore, are able to grant the above licenses.

Return Policy

All products are fully guaranteed against defect. Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order please contact us for prompt action.  Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are calling about a damaged item.  All products are guaranteed for 30 days.

There is a 10 day return policy on DVDs.  This allows you to review the publication to ensure your satisfaction.  Returned items must be returned in excellent and/or unused condition for full product credit.

With the exception of shipping errors, a refund/credit on shipping and handling fees is not available.

Shipping Options

All orders generally ships ground using a standard delivery service. Most orders ship within 1 to 2 business days and delivery time is approximately 5 to 7 business days. Other shipping options include Priority Mail, International Mail, Next Day, 2 Day and 3 Day services.  

AK and HI have Priority Mail and 2 Day shipping options. FPO and APO addresses will ship Priority Mail.

International orders will be contacted with shipping options and pricing within 1 to 3 business days. If you do not hear from us within this time period please Contact Us.

Wholesale Policies

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:

You must complete a wholesale account application, providing your Federal Tax ID or  Sales & Use Tax ID.  The Wholesale Application can be downloaded from this link.

Product Minimums: All orders are subject to a $100 minimum order.

Order Fulfillment: Fulfillment can take up to 4-6 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2-3 weeks unless expedited shipping is selected. Back-ordered items can take up to 8-10 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via FEDEX Ground. All orders will have Delivery Confirmation added. If you would like expedited shipping, please notify us when you place your order. If you would like us to use your shipping account, please include all necessary acct info on the shipping page.

Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer Net 30. We accept Visa, Mastercard, checks (with a 10 day hold for processing), cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $25 fee. Credit Card charges will appear on your statement as Structural Innovations.

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers.  All retail orders come with a 30 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable.  A 15% re-stocking fee will be deducted from the refund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Relief Through Rolling within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through Delivery Confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given and instead the items will be replaced.

Canceling/Changing Your Order: Contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Promo Codes: All discounts must be applied when you place your order. Once the order is placed, we cannot offer a refund.